Warranty

Products sold by Willie Weston: Designs by First Nations Artists Pty Ltd ABN 76 697 453 955 (Willie Weston) come with guarantees that cannot be excluded under Australian Consumer Law. Consumers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Consumers are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In addition to all rights and remedies to which consumers may be entitled under Australian Consumer Law and any other relevant legislation, Willie Weston offers a further express warranty on the terms set out below (Express Warranty). The benefits given to consumers by this Express Warranty are in addition to other rights and remedies that may be available under a law in relation to the products to which this Express Warranty relates. This Express Warranty do does not exclude, restrict or modify any such statutory rights or remedies.

In the case of accepted claims, Willie Weston products are warranted for two [2] years from the date of invoice.

Without excluding, restricting or modifying any rights or remedies to which you may be entitled under the Australian Consumer Law or other applicable law, Willie Weston does not warrant, and this Express Warranty does not cover any claim, damage, loss or expense arising out of or relating to:

  • accident or vandalism;

  • abuse, misuse, neglect or unapproved or abnormal use of the product, or damage or accident beyond the product’s limitations (including but without limitation environmental conditions);

  • installation contrary to the instructions provided by Willie Weston and good installation practices;

  • installation costs incurred as a result of incorrectly supplied or defective products;

  • where the product is a wall covering, defects caused by installation more than two [2] months after the product has been purchased;

  • where the product is a wall covering, defects caused by the materials on the surface to which the product is applied or affixed;

  • where the product is a fabric and the fabric has been upholstered, damage caused by the use of unsuitable foam or inadequate padding around sharp corners;

  • where the product is a fabric and the fabric has been upholstered, damage caused by defective installation of furniture pieces;

  • water damage including from steam or excessive moisture;

  • heat damage including damage consisting of cracks in and scorching of the product;

  • heavy weight or impact damage;

  • abnormal conditions of use;

  • damage caused by mould or mildew;

  • improper maintenance or failure to maintain as per care instructions supplied by Willie Weston;

  • improper storage or handling;

  • use of incompatible adhesive, materials, tools or equipment; and

  • design, installation or construction deficiencies of any kind or nature. 

Without excluding, restricting or modifying any rights or remedies to which you may be entitled under the Australian Consumer Law or other applicable law, Willie Weston does not warrant, and this Express Warranty does not apply in the case of:

  • colour variation within commercial tolerance when compared to samples supplied or within materials delivered;

  • changes in surface finishes due to aging or exposure to light or smoke, or changes in environmental conditions, including exposure to sudden or frequent changes in temperature or humidity;

  • failure resulting from normal wear and tear;

  • damage from sharp objects;

  • damage from prolonged exposure to direct sunlight; or

  • discolouration of products due to soiling, stains, or dye transfer from clothing including denim.

Please contact info@willieweston.com with any warranty queries.

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